Privacy Policy

Introduction

Triangle Ticketing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Service Data: Information you enter into the platform including tickets, customers, contacts, assets, and time entries.
• Communications: Messages you send us through support channels or email.

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience

Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Restrict processing of your data

To exercise these rights, please contact us at privacy@triangleticketing.com.

Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.