Trusted by MSPs everywhere

From small shops to growing teams, MSPs choose Triangle Ticketing to streamline their operations and delight their customers.

500+
MSPs Trust Us
2M+
Tickets Resolved
50K+
Assets Managed
99.9%
Uptime SLA
Featured Customer

NC Triangle Tech Success Story

NC Triangle Tech

Raleigh, NC

The Challenge

Their previous ticketing system was clunky and slow. Technicians were spending more time managing tickets than actually solving problems. They needed a solution that would streamline their workflow and improve response times.

The Solution

After implementing Triangle Ticketing, NC Triangle Tech saw immediate improvements in their ticket management workflow. The intuitive interface meant minimal training time, and the automation features eliminated repetitive tasks.

Triangle Ticketing has transformed how we handle support. Our technicians are more productive, and our customers are happier.

MD
Marshall Durden
Owner, NC Triangle Tech

The Results

60%
Faster response time
40%
More tickets resolved per day
2hrs
Saved per technician daily
98%
Customer satisfaction score

More Success Stories

See how other MSPs are growing with Triangle Ticketing

Coastal IT Solutions

Wilmington, NC

Coastal IT Solutions serves businesses along the North Carolina coast, providing managed IT services, cybersecurity, and cloud solutions.

100%
Asset visibility
50%
Reduction in warranty misses
3x
Faster hardware refresh planning

Finally, a PSA that understands how MSPs actually work. The asset management alone is worth the price.

Jennifer Walsh · Operations Manager

Mountain State Systems

Asheville, NC

Mountain State Systems provides IT consulting and project-based services to businesses in Western North Carolina.

25%
Increase in billable hours captured
75%
Faster invoice generation
$4K
Additional monthly revenue recovered

We were leaving money on the table with our old system. Triangle Ticketing helped us capture every billable minute.

David Park · Owner

What Our Customers Say

Real feedback from real MSPs

Cortex transformed how we handle operations. We replaced 4 separate tools with one platform. Our team productivity increased by 40%.

MD
Marshall Durden
Owner, NC Triangle Tech

The AI agents are incredible. Alex handles our ticket triage perfectly, and Morgan's reports save me hours every week.

SM
Sarah Mitchell
Operations Manager, Apex Solutions

We started with helpdesk and added HR modules as we grew. The modular approach means we only pay for what we need.

DC
David Chen
CEO, Pacific Coast Tech

The omnichannel messaging is a game-changer. SMS, email, voice—all in one inbox. Our response times dropped by 60%.

JA
Jennifer Adams
Customer Success Lead, Mountain State Digital

Trusted by MSPs serving businesses of all sizes

Healthcare
Legal
Finance
Manufacturing
Education
Retail

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