Everything your MSP needs,
nothing you don't
Triangle Ticketing brings together all the tools you need to run your MSP efficiently. From ticketing to billing, we've got you covered.
Ticketing & Service Desk
Streamlined ticket management that helps you resolve issues faster and keep customers happy.
Email-to-Ticket
Automatically create tickets from customer emails with smart parsing and routing.
SLA Management
Set response and resolution time targets. Get alerts before SLAs breach.
Workflow Automation
Auto-assign tickets, send notifications, and trigger actions based on rules.
Internal Notes
Collaborate with your team using private notes that customers never see.
Knowledge Base
Build a searchable library of solutions for common issues.
Team Queues
Organize tickets by team, priority, or type for efficient triage.
Customer Management
Everything you need to manage customers, contacts, sites, and their complete service history.
Multi-Site Support
Manage customers with multiple locations, each with their own contacts and assets.
Contact Management
Track all contacts with roles, permissions, and communication preferences.
Customer Portal
Let customers log in to create tickets, check status, and access their knowledge base.
Service History
Complete timeline of every ticket, call, and service for each customer.
Contract Alerts
Get notified before contracts expire so you never miss a renewal.
Documentation
Store passwords, procedures, and network documentation securely per customer.
Time Tracking & Billing
Track every minute of billable time and turn it into invoices with a few clicks.
One-Click Time Entry
Start and stop timers right from the ticket. Never lose billable time again.
Timesheet Management
Review and approve technician timesheets before invoicing.
Invoice Generation
Generate invoices from tracked time with customizable templates.
Contract Billing
Support for fixed-fee, block hours, and recurring billing models.
Profitability Reports
See which customers and services are most profitable.
QuickBooks Sync
Automatically sync invoices and payments with QuickBooks.
Asset Management
Track every device, warranty, and configuration across all your customers.
Asset Inventory
Complete inventory of all hardware and software across customers.
Warranty Tracking
Never miss a warranty expiration. Get alerts 30, 60, 90 days before.
Asset-to-Ticket
Link tickets to specific assets for complete service history.
Configuration Items
Track servers, network devices, and their configurations.
RMM Sync
Import assets automatically from your RMM tool.
Lifecycle Management
Plan hardware refreshes with age and replacement cost data.
Reporting & Analytics
Data-driven insights to help you make better business decisions.
Dashboard KPIs
Real-time metrics on ticket volume, response times, and SLA performance.
Technician Performance
See ticket counts, resolution times, and customer ratings per tech.
Customer Reports
Generate monthly reports showing all service delivered to customers.
Utilization Reports
Track billable vs non-billable time across your team.
Scheduled Reports
Automatically email reports to stakeholders on a schedule.
Custom Reports
Build custom reports with the data that matters to your business.
Integrations
Connect Triangle Ticketing with the tools you already use.
RMM Tools
Datto, ConnectWise Automate, NinjaRMM, and more.
Microsoft 365
Calendar sync, email integration, and Teams notifications.
Accounting
QuickBooks Online, Xero, and FreshBooks integration.
Communication
Slack and Microsoft Teams for real-time notifications.
Mobile App
iOS and Android apps for technicians in the field.
REST API
Full API access to build custom integrations.
Why MSPs choose Triangle Ticketing
Built by MSPs, for MSPs. We understand your challenges because we've lived them.
Fast Implementation
Get up and running in hours, not weeks. Import from your current PSA.
No Long-Term Contracts
Month-to-month billing. Stay because you love us, not because you have to.
Responsive Support
Real humans answering your questions. Average response time under 2 hours.
Continuous Improvement
New features every month based on customer feedback.
Ready to see it in action?
Start your 14-day free trial today. No credit card required.